Last updated: May 28, 2026

At Novus Refresh LLC (“we,” “us,” or “our”), we believe privacy is a fundamental right—not a commodity. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our software and services.

1. Our Privacy Promise

  • We do not sell your personal information. Not to advertisers, not to data brokers, not to anyone.
  • We collect only the minimum information needed to provide, maintain, and improve our services.
  • We are transparent about what we collect and why.

2. Information We Collect

We limit data collection to what is strictly necessary:

a. Information you provide directly

  • Contact form submissions: If you reach out via email or a contact form, we may collect your name, email address, and any message content you choose to share. This is used solely to respond to your inquiry.
  • Account creation (if applicable): For future services that require an account, we may collect a username, email, and password. We only ask for what’s essential to secure your account.

b. Information collected automatically

  • Basic website analytics: We may use a privacy‑focused analytics tool (such as Plausible or Fathom) that does not use cookies and collects no personal data. At most, we see anonymized page view counts—never individual visitor behavior.
  • Technical logs: Our hosting provider may temporarily store standard server logs (IP address, browser type, referring page) for security and performance monitoring. These logs are deleted within a short timeframe and are never used to identify you.

We do not use tracking cookies, advertising pixels, or third‑party trackers.

3. How We Use Your Information

We use the limited information we have only to:

  • Provide, operate, and maintain our website and services.
  • Respond to your messages and support requests.
  • Improve our products based on anonymized, aggregate usage patterns.
  • Protect against fraud, abuse, or security threats.

4. Who We Share Information With

  • We never sell your data.
  • We share your information only with trusted service providers who help us operate our business (e.g., hosting, email delivery). These partners are contractually bound to use your data solely for the services we request and to uphold the same privacy standards we promise you.
  • We may disclose information if required by law, or to protect our rights and the safety of our users.

5. Data Retention

We keep your personal information only as long as needed for the purposes outlined above. For example:

  • Contact emails are kept until the conversation is resolved, then archived for a reasonable period.
  • Server logs are automatically deleted after 30 days.

6. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent at any time (if we process data based on consent).
  • Opt out of any future communications.

To exercise any of these rights, just contact us at the email below. We will respond promptly and without unnecessary delay.

7. Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration. However, no method of online transmission or storage is 100% secure, and we encourage you to use strong passwords and protect your own devices.

8. Changes to This Policy

If we make changes, we’ll update the “Last updated” date and, for significant changes, notify you more prominently (for example, via email or a notice on our website).

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out:

Email: [email protected]

We’re happy to help—transparency and trust are the foundation of everything we build.